Terms of Use

1. Definitions

• "ClientCloser," "we," "us," or "our" refers to ClientCloser, a product of TNETIC, Inc., a corporation organized under the laws of the State of Illinois, headquartered in South Elgin, Illinois 60177.
• "Service" means the ClientCloser platform, dashboard, AI sales agent, and all related features made available by us.
• "Client," "you," or "your" refers to the business or individual that subscribes to and configures the Service.
• "End User" means any individual — typically a client or prospective client of a Client firm — who interacts with an AI agent deployed through the Service, across Website Chat, Email, SMS, WhatsApp, Facebook Messenger, Instagram DM, or Telegram.
• "Client Content" means service menus, pricing, policies, scripts, branding, and any other information a Client provides to configure its AI agent.
• "AI Output" means any message, response, summary, or recommendation generated by the Service's AI agent.
• "Technology Provider" means the third-party provider from which ClientCloser licenses the underlying AI models and infrastructure that power the Service.

2. Acceptance of Terms

By creating an account, accessing the dashboard, or otherwise using the Service, you agree to these Terms of Use and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

We may update these Terms from time to time. We will notify active Clients of material changes as described in Section 15. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

3. Description of Service

ClientCloser is a 24/7 AI sales agent that replies instantly, qualifies prospects, and books consultations across Website Chat, Email, SMS, WhatsApp, Facebook Messenger, Instagram DM, and Telegram, on behalf of Clients in the professional services sector, including law firms and legal practices, personal injury and plaintiff firms, accounting, tax & CPA firms, financial advisory and wealth management firms, engineering firms, and architecture and design studios.

The Service's AI functionality is licensed from a third-party Technology Provider. ClientCloser configures, hosts, and operates the Service using that licensed technology; we do not warrant the underlying AI models themselves, only our implementation and delivery of the Service as described in these Terms.

We reserve the right to modify, suspend, or discontinue any part of the Service, including individual channels or features, at any time, with reasonable notice to active Clients where practicable.

4. AI Output — No Warranty

Clients are responsible for reviewing and validating Client Content configured into the Service, and for monitoring AI Output for accuracy and appropriateness on an ongoing basis. ClientCloser disclaims all liability for decisions made or actions taken by Clients or End Users in reliance on AI Output.

The Service is a sales and communication tool for client intake. It is not a substitute for a licensed attorney, accountant, tax practitioner, investment adviser, engineer, architect, or other licensed professional, and must not be configured to provide legal, tax, accounting, investment, engineering, architectural, or other professional advice, to render professional opinions, or to make recommendations requiring professional judgment.

Use of the Service does not create an attorney-client relationship, an advisory or fiduciary relationship, an engagement, or any other professional relationship between an End User and a Client firm. Clients are solely responsible for configuring the Service so that this is stated clearly to End Users, for performing their own conflicts checks and client-acceptance procedures before any engagement is formed, and for complying with the licensure, jurisdictional, independence, advertising, and solicitation rules of their profession and of every jurisdiction in which they operate.

5. Client Obligations

5.1 Account Accuracy

You must provide accurate, current information when creating an account and configuring your AI agent, and keep that information up to date.

5.2 Lawful Use

You are responsible for ensuring your use of the Service — including the content of your AI agent's messaging and the channels on which it operates — complies with applicable law and professional conduct rules, including consumer protection, professional advertising and solicitation rules (including attorney advertising rules where applicable), telemarketing (e.g., TCPA), and the messaging-platform rules applicable to Website Chat, Email, SMS, WhatsApp, Facebook Messenger, Instagram DM, and Telegram.

5.3 Consent for Outreach

You are solely responsible for obtaining any consents required by law before using the Service to message End Users, including consent required for SMS or automated messaging under applicable telemarketing and messaging laws.

5.4 Prohibited Uses

You may not use the Service to:

• Send unlawful, deceptive, or misleading communications;
• Guarantee outcomes, results, recoveries, returns, or approvals of any kind;
• Provide legal, tax, accounting, investment, engineering, or architectural advice, or otherwise render a professional opinion;
• Harvest or misuse End User data outside the scope of providing your services;
• Interfere with or disrupt the integrity of the Service or any connected messaging, social, or web platform;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

5.5 Account Security

You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

6. Data & Privacy

Our collection and use of data is governed by our Privacy Policy. As between ClientCloser and the Client, the Client is the data controller for End User personal data collected through its AI agent, and ClientCloser acts as a data processor with respect to that data, engaging its Technology Provider as a subprocessor as described in the Privacy Policy.

Clients are responsible for providing End Users with appropriate privacy notices and for obtaining any consents required by applicable law prior to collecting or processing their personal data through the Service.

7. Intellectual Property

7.1 Our IP

ClientCloser and its licensors retain all right, title, and interest in and to the Service, including the underlying software, dashboard, design, and documentation. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without prior written consent.

7.2 Client Content

You retain ownership of Client Content you provide to configure your AI agent. You grant ClientCloser a worldwide, non-exclusive, royalty-free license to use, reproduce, and process Client Content solely to provide and improve the Service.

7.3 AI Output Ownership

As between you and ClientCloser, you may use AI Output generated for your account in the ordinary course of your business. ClientCloser makes no claim of ownership over AI Output generated specifically for your Client Content.

8. Limitation of Liability

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless ClientCloser, TNETIC, Inc., and their officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of: (a) your use of the Service in violation of these Terms; (b) Client Content you provide; (c) your violation of applicable law, including consent or telemarketing requirements; or (d) your violation of any third party's rights.

10. AI-Specific Risks

You acknowledge and accept the following risks inherent to AI-powered services:

• Hallucinations: AI Output may occasionally be factually incorrect or fabricated;
• Bias: AI models may reflect biases present in their training data;
• Availability: AI services depend on our Technology Provider's infrastructure and may experience downtime or degraded performance outside our control;
• Evolving technology: AI model behavior may change over time as our Technology Provider updates its models, which may affect AI Output in ways we do not control.

You are responsible for reviewing your AI agent's configuration and conversation logs regularly to ensure AI Output remains accurate and appropriate for your firm and consistent with your professional obligations.

11. BYOK (Bring Your Own Key)

BYOK lets you connect your own Anthropic API key to your ClientCloser workspace. When BYOK is active, your AI operations (chat responses, FAQ generation, tool use, conversation optimization, web search, and similar AI calls) stop costing platform credits and are billed by Anthropic directly to your account.

Availability

• Growth tier monthly subscription
• Elite tier monthly subscription

What BYOK Does Not Change

Channel infrastructure costs, third-party platform fees, and Gemini-powered media processing (for example, transcription or image and video understanding for voice notes and videos) continue to be billed by us or passed through at cost as applicable. In addition, conversations whose AI quality is set to the Max tier run on our in-house model and are always billed in platform credits — the Max tier never uses your Anthropic key. To run fully on BYOK, keep conversations on a Claude-powered tier.

Supported Providers

BYOK is supported for Anthropic only. We do not currently support BYOK for OpenAI or any other third-party large language model provider.

Risk

You are responsible for the security of your Anthropic API key, for the costs incurred against it, and for compliance with Anthropic's terms. We are not responsible for outages, errors, billing disputes, rate limits, or any other issues arising from your direct relationship with Anthropic. If your Anthropic key fails or is rate-limited, we may fall back to platform credits in line with your dashboard settings to keep your Services running.

12. Payment & Billing

Subscription fees are billed in advance on a monthly or annual basis as selected at signup. Fees are non-refundable except as required by law or expressly stated otherwise. We may change our pricing with at least thirty (30) days' notice to active Clients; continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

Failure to pay fees when due may result in suspension or termination of your access to the Service. You are responsible for any taxes associated with your use of the Service, excluding taxes based on our net income.

13. Term & Termination

These Terms remain in effect for as long as you use the Service. You may cancel your subscription at any time through your account settings or by contacting us; cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, fail to pay applicable fees, or engage in conduct we reasonably believe is harmful to ClientCloser, our other Clients, or End Users.

Sections 4, 5, 6, 7, 8, 9, 10, 14, 15, and 16 survive termination of these Terms.

14. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Kane County, Illinois, and you consent to the personal jurisdiction of those courts.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any executed service order, constitute the entire agreement between you and ClientCloser regarding the Service.

15.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

15.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.5 Notices

We may provide notice of changes to these Terms via email, the Service dashboard, or by posting an updated version on our website with a revised "Last Updated" date.

16. Contact Information

Questions about these Terms of Use can be directed to: