Immigration Law
Gather the type of help needed, location, preferred language, and preferred times, then hand the inquiry to your team.
Explore →Personal Injury Law
Respond to new inquiries in seconds, collect the incident type, date, location, and contact details, and hand the conversation to your team under your intake rules.
Explore →Answer legal inquiries in seconds, and keep following up.
People looking for an attorney often contact several firms, at any hour. On your connected channels, ClientCloser replies in seconds, gathers the intake details your firm defines, follows up with people who go quiet, and books consultations on your calendar. Your attorneys decide everything legal.
Don't let inquiries wait until an attorney is free.
- Evening and weekend inquiries can sit until the next business day.
- Prospects may contact several firms and hear back first from one.
- Attorneys are in court, in a deposition, or heads-down on a filing, so inquiries wait.
- Inquiries that go quiet may never get a second message.
What ClientCloser does
Replies in seconds, any hour.
Website chat, email, SMS, WhatsApp, Messenger, Instagram, Telegram, Viber, and LINE, on the channels you connect.
Gathers the intake details your firm defines.
Matter type, location, timeline, contact details, and preferred times. ClientCloser does not run a conflicts check, and clearance stays with your firm.
Alerts your team to keywords you choose.
Your firm sets the list, such as "served," "hearing," or "deadline." On a match, ClientCloser can notify staff by text, email, or Slack and change its reply, for example by asking the visitor to call your office. Alerts prompt human review. They do not assess urgency or deadlines.
Books on your calendar.
Offers times and books consultations on the calendar you connect, under your scheduling rules.
Keeps following up.
Prospects who go quiet get polite, spaced-out follow-up, following your cadence and consent rules, until they book or tell you to stop.
Example 01: New inquiry
Illustrative conversation. Your firm sets the services, answers, and rules.
Example 02: Keyword alert
Your firm sets the keywords, who is alerted, and the message visitors see.
Example staff alert, sent by text: keyword “served” in a new conversation.
Example 03: Follow-up
Illustrative follow-up for a contact eligible to receive these messages.
No reply
Your attorneys make every legal decision.
No legal advice, eligibility decisions, or outcome promises. Attorneys review legal questions, deadlines, conflicts, and whether to accept a matter. A conversation does not create an attorney-client relationship.
Set Up Your Staff Alerts
During setup, you choose who receives alerts, including after hours, along with your keyword list and the reply visitors receive.
Questions law firms ask
It does not run a conflicts check. Your firm defines the intake questions, and conflict clearance stays with your team.
Only what your firm approves, such as consultation fees or general explanations. It never promises an outcome, and case-specific questions go to staff.
No. ClientCloser books on the calendar you connect and hands the conversation to your intake team, who direct it to the right attorney.
It can alert your team when a conversation includes keywords your firm defines, by text, email, or Slack, and it can direct the visitor to call your office. Alerts are a prompt for human review, not an assessment of urgency or deadlines, and keyword matching can miss unusual wording, misspellings, or other languages. Keep a monitored phone line for urgent matters.
No. Attorneys review all legal questions, and a conversation does not create an attorney-client relationship.
Only what your firm defines. It does not ask for sensitive details such as ID numbers or documents. If a visitor shares more on their own, it's logged in the transcript and handled under your retention and access settings.
It tells the prospect it will check with the team, captures the question and contact details, and routes the conversation to your staff. It won't guess or invent an answer to keep the chat going.
Conversations and contact data are encrypted in transit and at rest, with role-based access controls and retention periods your firm configures. Firms with confidentiality and privilege obligations should review the configuration with their own ethics counsel.
Yes, on the cadence you set and following your consent rules. Follow-up to legal prospects can raise state-specific advertising rules, so review the cadence with counsel.
You share your practice areas, approved answers, and intake questions once during onboarding. We handle the training, channel connections, and calendar connection, and you approve everything before it goes live.
Yes. You set the answers it can give, the claims it can't make, the disclaimer it leads with, and the tone before it goes live, and every transcript is logged for review.
No. It handles after-hours replies, repeated questions, and follow-up so your team can focus on consultations and clients.